Dashboard Access Issues for Second Phone #

[AliciaM]

I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secondary phone #?

[Luddite]

@Chalupa_Batman  This was a common problem in the period when PM allowed retailers to activate SIMs for customers.

[BKNS27 · Accepted solution]

@AliciaM 

That is because you can only have 1 account/1 email address.

If you try enter the second number on that account, it will override the first number.

You need to contact a CS_Agent to straighten this out at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

But have a second email address ready when an agent message you back.

[Chalupa_Batman]

Hello @AliciaM 

When you sign up with Public Mobile, each account has to have a seperate email. There are no such thing as family accounts or multiple accounts. JaneDoe@MAILSERVICE.com and JohnDoe@MAILSERVICE.com ....  two separate emails are required.

[Dunkman]

@AliciaM 

With Public mobile, each phone number needs its own separate account and different email address login.  

You will need to contact customer service agent to fix the secondary account:

Click on the link to submit a ticket for CSA help. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html