3 hours ago
I have two active phone numbers but can only see 1 phone number associated to my account when I sign into the Public Mobile online Dashboard. Can someone please help???? How do I connect the two accounts? Or gain access to the dashboard for the secondary phone #?
2 hours ago
That is because you can only have 1 account/1 email address.
If you try enter the second number on that account, it will override the first number.
You need to contact a CS_Agent to straighten this out at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But have a second email address ready when an agent message you back.
2 hours ago
Hello @AliciaM
When you sign up with Public Mobile, each account has to have a seperate email. There are no such thing as family accounts or multiple accounts. JaneDoe@MAILSERVICE.com and JohnDoe@MAILSERVICE.com .... two separate emails are required.
2 hours ago
With Public mobile, each phone number needs its own separate account and different email address login.
You will need to contact customer service agent to fix the secondary account:
Click on the link to submit a ticket for CSA help.