Customer service activated me but assigned new number and can’t receive anything.

[Geoffdawe]

Customer service activated me but assigned new number and can’t receive anything. 

@Geoffdawe 

[Geoffdawe]

So screwed up can’t reach public or Koodo. For CS. I thought Koodo was bad, public CS makes them look great 

[Geoffdawe]

Can’t access original mail cause I can’t receive the six digit number to log in. 

[JRod]

Is your Koodo account still active? Did you receive a text on the old sim to authorize the number to be ported? If you didn’t reply yes to that text on the old sim you will have to get Customer Service to restart the porting process. 

The below link will allow you to private message a customer support agent directly in order to get a response

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in. 

[BKNS27]

@Geoffdawe 

Please remove your personal information as this is a public forum. You will be spammed. Click on reverse V in circle and edit.

[Geoffdawe]

Port number from Koodo xxxxxxxxxxxxxx

account. xxxxxxxxxxxxxxxxx

[BKNS27]

@Geoffdawe 

Did you reboot your phone by powering off then back on?

[hTideGnow]

HI @Geoffdawe 

and you picked new number yourself? or you chose to port your number?

for your sim card problem, please submit a ticket with CS agent here and the will help:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437