Credit card was billed but not on Public Mobile's statement

[Golden04Ally]

Hi  I'm checking my credit card statement and I have an $18 fee from Public Mobile.  I have automatic withdrawal every 3 months.  There is no record of this fee on my Payment History.  How do I confirm this before reaching out to the credit card company?

[Golden04Ally]

I only have 1 account.  I tried logging in with a different browser.

I've checked my payment history.

I have contacted an Agent through CHATbot.

Thank you for your assistance.

[Golden04Ally]

Thank you for your reply.  I have reached out to an Agent.

Much appreciated.

[softech]

@Golden04Ally if the $15 charge is really an unknown charge, not regular renewal or not a charge for your family member,  please open ticket with support as advised above

[Golden04Ally]

I have not purchased any add ons.

[softech]

@Golden04Ally 

you pay every 90 days?? so $18 is not your regular payment?? when was the last 3 months payment ?  any chance you purchased some add-on??

[BKNS27]

@Golden04Ally 

Refresh the PM website by clicking on the circular arrow.

[pmva]

@Golden04Ally  You didn't buy any SIMs?

You could reach out to CS Agent to see about the charge before disputing with the CC company.  See if CS Agent can see any reason why you were charged.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Dunkman]

@Golden04Ally 

The self service account has caching issues.  Maybe try to login with a different web browser, clear cache or incognito mode. That may show a more accurate payment history. 

 Do you or your family member have any other accounts with Public mobile?  Did you purchase an add on?