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Credit card renewal

RE18
Great Neighbour / Super Voisin

I have a credit card that expires on Nan 1.  I have three accounts (tel. #s) on the card.   I have renewed bmy card on my account ant two of the accounts are still connected.  However, one was disconnected.

How do I get the 3rd one reconnected?  I've dried through the phone and on the website, but I can't seem to find the discrete accounts.

Any help will is appreciated.

cheers

3 REPLIES 3

Handy1
Mayor / Maire

@RE18  No worries you should get a reply within the hour sometimes longer but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

RE18
Great Neighbour / Super Voisin

Thank you Handy1 for your reply and help.   I used that to change the credit card expiry date and was successful.  However, the 3rd account is still disconnected.

I'll give support a go.

thanks again

Handy1
Mayor / Maire

@RE18  For the one line thats not in service you can buy payment voucher and load it *611 and resume service and update the credit card in your account 

Update credit card info

 

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

 

or you can also ask support to help you with it also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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