01-01-2024 04:43 PM
I have a credit card that expires on Nan 1. I have three accounts (tel. #s) on the card. I have renewed bmy card on my account ant two of the accounts are still connected. However, one was disconnected.
How do I get the 3rd one reconnected? I've dried through the phone and on the website, but I can't seem to find the discrete accounts.
Any help will is appreciated.
cheers
01-01-2024 05:02 PM
@RE18 No worries you should get a reply within the hour sometimes longer but
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-01-2024 04:58 PM
Thank you Handy1 for your reply and help. I used that to change the credit card expiry date and was successful. However, the 3rd account is still disconnected.
I'll give support a go.
thanks again
01-01-2024 04:46 PM
@RE18 For the one line thats not in service you can buy payment voucher and load it *611 and resume service and update the credit card in your account
Update credit card info
In your my account go payment tab >manage subscription >manage payment method or use this link
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
or you can also ask support to help you with it also
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437