Copy of detailed invoice

[HowardB]

Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number.  Thank you

Howard

[PM_5G]

I too have asked a question to CS_Agent and it has been about an hour.
Usually Agent will reply within 20 minutes has been my experience in last 6 months.

Guessing there is a backlog they are dealing with - they will reply and you should see an e-mail at same time as reply.

[HowardB]

Does anyone know turn around time with direct message to CS agent?  It has been over 2 hours and I have not heard back and I don't know what is normal.

[HowardB]

Thanks, but that does not help as those receipts do not show details of the plan I am on or even my phone number and are not accepted as proof for reimbursement purposes.  

[PM_5G]

You can download an official invoice in pdf format from your account when you log in. Link below!

Public Mobile offers a low cost No Frills Pre-Paid service and this is how they provide payment records. 
You can download official receipts in your Account - Payment History

Log Into to My Account, Payment History page 
https://myaccount.publicmobile.ca/en/account/payment/payment-history

You will see Upcoming Payment box and on the bottom there is:
View Payment History (Text Link) - Click the Link - Payment History will populate with last 3 months of payments and to the far right of each payment/Top-Up you will see a Download Receipt Link - Those are the invoices - you can grab them after each payment....

Alternatively as pointed out below you can ask support for a official invoice

send a private message once logged in To CS_Agents at this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PM-R]

You can download an official invoice in pdf format from your account when you log in.

[computergeek541]

@HowardB 

Please do not tag the username Moderator_Team1 to get assistance with your account. That user is not a moderator of any kind and does not work for Public Mobile.

[Handy1 · Accepted solution]

@HowardB  you need to ask support for a official invoice 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437