Charged Twice for Subscription

[Ali54355]

Hey, my phone number is xxxxxxxxxxxxxxxxxxxxxxxxxxx. I was automatically charged for this months subscription per my bank, however, on the public mobile dash it said I have to pay for my servcies to continue. I was travelling and Data was really important hence i had to pay again. For this month I have been charged twice for my subscription. 

[computergeek541]

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@AK32 wrote:

it may be a glitch on the website/app, if the money was taken i would think you should be okay.  Just double check your calls/text/service is working fine. 

IF its not working and you were charged, contact a PM agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: i agree with Sansan, you should remove your phone number from the post as this is a public forum.

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Customers need to be using the chatbot to open tickets.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[AK32]

it may be a glitch on the website/app, if the money was taken i would think you should be okay.  Just double check your calls/text/service is working fine. 

IF its not working and you were charged, contact a PM agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: i agree with Sansan, you should remove your phone number from the post as this is a public forum.

[Sansan]

@Ali54355  is your service currently working? If so, you can ignore the message.  Sometimes it's incorrect information.  Any overcharge remains on the account for the next cycle.

Were are fellow customers so on the top right beside the time, click the circle and delete your # and repost message.