Changing plans and add ons

[deelite]

Hi there, 

if I change my plan will I lose my add ons or rewards? 

[computergeek541]

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@deelite wrote:

Hi there, 

if I change my plan will I lose my add ons or rewards? 

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There are some cases in which a plan change can cause a losss in rewards. This happens when a customer performs and immediate plan change. Fortunately, this is temporary and the rewards will get applied again for the following renewal.

[computergeek541]

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@xavier_27 wrote:

If you use the same email i dont think you will lose your points but you add ons im not sure.

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As above, add-ons are not affected by plan changes.

[xavier_27]

If you use the same email i dont think you will lose your points but you add ons im not sure.

[dabr]

@deelite   No you won't lose rewards like autopay/RAF/loyalty as they're tied to your account and not your plan.  However, you might lose any bonus data if you activated with a promo offer depending on the terms of the promo and if you're on a grandfathered plan, then you will not be able to change back to it once you change plans.

[Yummy · Accepted solution]

NO.

Add-ons and rewards are tied up with your Account not plan so you can switch plans every month if you want.