Changing my subscription on my renewal date

[TP505]

Hi I just paid my monthly  subscription  payment  of $30 ,today was my renewal day about 20 minutes  later I realized that I  can get  more data for $5 dollars  more a month   so since I just paid  it if I switched  subscriptions I should  only have to pay the difference  which should be  $5 , if anyone could provide  some information  I would appreciate it  , thank you and have a good day

[TP505]

Thank you 

[TP505]

Thank you

[Handy1]

@TP505  Your best to just use the change plan on renewal option to ensure you get the plan with out losing $ PM is pre paid and no refunds  . But you can ask support hopefully you haven’t already used any of the plan data 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

@TP505 

no, PM is prepaid and does not allow you to "upgrade" like that

proper way is to go back and pick the plan and choose Change on Renewal and have the new plan start next month

but if you really want it now, you can try ask support agent for help, maybe they will allow

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437