Changed subscription

[Adrian1075_rhod]

When can I access my new plan I have successfully paid it, it still not working. Pls help me 

[computergeek541]

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@port3 wrote:

selected change on renewal -- did not receive any kind of sim card or 

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Existing Public Mobile customers who change plans do not get a new SIM card, nor is a new SIM card needed.

[port3]

the new plan is there, but i need to activate 

[port3]

selected change on renewal -- did not receive any kind of sim card or 

[DDM69]

@Adrian1075_rhod you need to provide details for us to be able to help you. 

What have you tried?  Are you able to log in?  Have you completed the eversafe login?  Are you getting an error?

Are you able to connect to the network?  Did you try rebooting your phone?

[softech]

@Adrian1075_rhod   when is the new plan supposed to kick in?

 To avoid browser cache issue and you cannot see the correct info, please login My Account again using Incognito mode.  Check the Subscription & Addon section to see if it show you the new plan.  Check Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to see if PM charged you the new plan amount

[frostyfire22]

Did you select change on renewal or immediately? 

[computergeek541 · Accepted solution]

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@Adrian1075_rhod wrote:

I need to refund my payment if I will not able to use the plan

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Public Mobile generally doesn't provide refunds.  However, they will work with you to get the service working.  Was the service working before the plan change?  I suspect that that after contacting the customer support agents, you service will be reset and will start working agian.

[Adrian1075_rhod]

I need to refund my payment if I will not able to use the plan

[Handy1]

@Adrian1075_rhod  Have you rebooted the phone try that first if not please 

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