06-14-2023 05:20 PM
When can I access my new plan I have successfully paid it, it still not working. Pls help me
Solved! Go to Solution.
yesterday
@port3 wrote:selected change on renewal -- did not receive any kind of sim card or
Existing Public Mobile customers who change plans do not get a new SIM card, nor is a new SIM card needed.
yesterday
the new plan is there, but i need to activate
yesterday
selected change on renewal -- did not receive any kind of sim card or
06-14-2023 08:06 PM
@Adrian1075_rhod you need to provide details for us to be able to help you.
What have you tried? Are you able to log in? Have you completed the eversafe login? Are you getting an error?
Are you able to connect to the network? Did you try rebooting your phone?
06-14-2023 05:47 PM
@Adrian1075_rhod when is the new plan supposed to kick in?
To avoid browser cache issue and you cannot see the correct info, please login My Account again using Incognito mode. Check the Subscription & Addon section to see if it show you the new plan. Check Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to see if PM charged you the new plan amount
06-14-2023 05:44 PM
Did you select change on renewal or immediately?
06-14-2023 05:36 PM
@Adrian1075_rhod wrote:I need to refund my payment if I will not able to use the plan
Public Mobile generally doesn't provide refunds. However, they will work with you to get the service working. Was the service working before the plan change? I suspect that that after contacting the customer support agents, you service will be reset and will start working agian.
06-14-2023 05:30 PM
I need to refund my payment if I will not able to use the plan
06-14-2023 05:21 PM
@Adrian1075_rhod Have you rebooted the phone try that first if not please
Message support directly