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Changed subscription

Adrian1075_rhod
Good Citizen / Bon Citoyen

When can I access my new plan I have successfully paid it, it still not working. Pls help me 

9 REPLIES 9


@port3 wrote:

selected change on renewal -- did not receive any kind of sim card or 


Existing Public Mobile customers who change plans do not get a new SIM card, nor is a new SIM card needed.

port3
Great Neighbour / Super Voisin

the new plan is there, but i need to activate 

port3
Great Neighbour / Super Voisin

selected change on renewal -- did not receive any kind of sim card or 

DDM69
Deputy Mayor / Adjoint au Maire

@Adrian1075_rhod you need to provide details for us to be able to help you. 

What have you tried?  Are you able to log in?  Have you completed the eversafe login?  Are you getting an error?

Are you able to connect to the network?  Did you try rebooting your phone?

softech
Oracle
Oracle

@Adrian1075_rhod   when is the new plan supposed to kick in?

 To avoid browser cache issue and you cannot see the correct info, please login My Account again using Incognito mode.  Check the Subscription & Addon section to see if it show you the new plan.  Check Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ) to see if PM charged you the new plan amount

 

frostyfire22
Great Citizen / Super Citoyen

Did you select change on renewal or immediately? 


@Adrian1075_rhod wrote:

I need to refund my payment if I will not able to use the plan


Public Mobile generally doesn't provide refunds.  However, they will work with you to get the service working.  Was the service working before the plan change?  I suspect that that after contacting the customer support agents, you service will be reset and will start working agian.

Adrian1075_rhod
Good Citizen / Bon Citoyen

I need to refund my payment if I will not able to use the plan

Handy1
Mayor / Maire

@Adrian1075_rhod  Have you rebooted the phone try that first if not please 

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