Community

emilyoneill2563 · ‎10-19-2022

I just got a new debit card so I need to delete the one I have on my account now. I also need to change my password on my account.

softech · ‎10-19-2022

@emilyoneill2563 wrote:
How do i open ticket with pm support?

@emilyoneill2563 instructions above, but here you are again

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

emilyoneill2563 · ‎10-19-2022

How do i open ticket with pm support?

softech · ‎10-19-2022

@emilyoneill2563 wrote:
I cannot even sign in after resetting my password.

Start with resetting the password then. Again, if you cannot reset it using the Reset Password link, then open ticket with PM support

Once you got your new password, I suggest you to use Incognito mode to login to My Account just to avoid any cache issue

emilyoneill2563 · ‎10-19-2022

I cannot even sign in after resetting my password.

softech · ‎10-19-2022

@emilyoneill2563 can you login to My Account at the moment? If you can, just login and change password at the Profile page

If you cannot, try Reset Password link there, enter your email address and then follow the steps

If you are unable to reset password that way, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you got into My Account, you can update your payment card. Enter the new one and the old one will be replaced.

Go to Payment page, click Manage Payment method, Update Card Information and then you can enter the new debit card info

Change card on account and change password