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Change Subscription

Jrock02
Great Neighbour / Super Voisin

I’m trying to change my plan to the 20GB Canada US Mexico but when I click the change subscription it doesn’t show up. How do I switch to this one?!

8 REPLIES 8

Jrock02
Great Neighbour / Super Voisin

Currently on Can US plan for $34. Was wanting to add the Mexico to my plan which would be nice as I’m going soon! But I can get away with the 20GB, on average im doing 7GB/month. 

LaWonger
Good Citizen / Bon Citoyen

The plan is likely not available to existing subscriber.   

Just continue to be on the lookout on the website as it seems new plans are more frequent as of late with more competitive offerings.

Mmmjello
Great Neighbour / Super Voisin

So is this the final official answer?

You can understand that this is probably disappointing for many.

The plan is openly advertised on the website.

I hope someone can help those that are interested in this plan.


@funpig1 wrote:

@Jrock02 

Check your "Change Subscription" again today. 

As general rule, PM does not allow its current customers to downgrade to a cheaper plan.

 


@funpig1 @Jrock02 

please note there is no such "general rule".  PM does allow plan downgrade.  Just that customers not able to access all available plans anymore and there usually less lower priced plan to choose from.  

NDesai
Oracle
Oracle

@Jrock02 PM offers personalized plans and those are usually not available to everyone including existing customers. It never used to be this way, but that is what their current marketing strategy. 

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BKNS27
Mayor / Maire

@Jrock02 

What is your current plan? 

If it is not listed in your account then your plan is more than $29/month. Unfortunately, PM has made if more difficult to downgrade to a lower priced plan. Basically you need to port out to another carrier then port back if you want the $29/month Canada/USA/Mexico 20gb plan. If you are lucky, PM will text you this promo plan that you can hop onto.

 

slusagm
Mayor / Maire

Not everyone get that plan.  People might see that plan if your current plan is less than $29, or some got an SMS invite for this plan

If you dont see it on Change Subscription Page or didnt get the SMS invite, then you cannot change to that plan.  

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