Can/Us/Mex contest and new subscription

[DMP85]

I signed up for this new subscription, 5G, 20 gig, over a month ago and still not updated

[hTideGnow]

HI @DMP85 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in).  After you logged in , check the current Plan details to see if you are already on the new plan.  Also check Change Subscription page to see if there is a scheduled plan change on next renewal.

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[DMP85]

I don’t see the plan on my account

[DMP85]

I was invited as an existing member to the new plan

[BKNS27]

@DMP85 

Did you port your old number to PM or did you pick a new number?

Currently there are no 20gb plan. The Mexico contest are for new members but there are invites for existing members.

[hTideGnow]

hi @DMP85 

what is not updated?  you don't see the plan or you are asking for update with the Mexico contest?