Change Phone Number button missing

[gino188]

I'm looking to port my number over from Koodo, but I don't see the button on the My Account page.

Am I missing something? 

[cellphoneuser1]

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@gino188 wrote:

Thanks, the official website was saying it is in Plans and Add-ons, not in Profile. smh. 

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That was changed in July. The website information wasn't updated.

[gino188]

Thanks, the official website was saying it is in Plans and Add-ons, not in Profile. smh. 

[darlicious]

@gino188 

It's on your profile page as shown above. Note the koodo prepaid vs postpaid warning message. Keep your koodo Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will complete almost immediately and your koodo Sim card will cease functioning and your account will automatically be canceled. Put your pm Sim card in your phone and reboot.

Welcome to Public Mobile!

[softech · Accepted solution]

@gino188   try again using Incognito mode

Go to Profile Page and click Change Phone number or use this direct link (with Incognito mode)

https://selfserve.publicmobile.ca/en/account/edit/your-account

Make sure you check Transfer Number tab

https://selfserve.publicmobile.ca/en/account/edit/your-account