Change Email Address on my Account. Virtual agent page not working

[Goelvini]

I need to make a payment to renew my plan. I am not able to login since the email address in MY ACCOUNT is not working.

I tried connecting to SIMON Help, that page is not woking.

What is the option.

[Yummy]

If you are confident your email/pass are correct try using different browser. Try Incognito mode. Clear browser’s cache.

Do not start changing password. Even if you change it, wait 15-20 min before attempting to log in again.

If noting works, send a private message to the CSA - agent by clicking Here

[BKNS27]

@Goelvini 

You can still login to your account with your email but have the 2FA code sent by text if you still have service.

[Outdoorsman]

@Goelvini 

Hi to change/reset account email you need the help of a service rep if simon won't work foryou use option 2 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[softech · Accepted solution]

@Goelvini ONLY PM support can help to change email address used on My Account.   Please follow this to open the ticket

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there