Showing results for 
Search instead for 
Did you mean: 

Card got declined - after updating no service

Good Citizen / Bon Citoyen

It's my renewal day today and my card got declined. As soon as I got the text I went to my account to update the card and I still have no service. There is a credit in my account from renewing with the updated card but nothing works, not calls data or sms. Who can I contact to help wit this? 


Good Citizen / Bon Citoyen

Thank you so much! The incognito mode worked and a red renew now button showed up and  I've got service! Thanks again! 

Mayor / Maire

Did you manage to update credit card info at all?

Try to log out, log in and see if change is there.
Somebody mention best way to update CC info is to use PM app and grant location permission in order for CC update to work.

Mayor / Maire


Try rebooting your phone by powering off then back on. 


Mayor / Maire

HI @anna94 

wait an hour and try again using Incognito/private/secret mode on your browser

if still fails, ask agent for hekp

please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:        

Need Help? Let's chat.