Cant recive SMS from Europe

[Eurotec]

I haven't been able to receive sms messages from Europe since July, even though my package has unlimited international texting. I had been receiving international texts for a few years before this and haven't had any issues. I'm not sure what the issue is.

I haven't changed anything recently (same number, same plan, same SIM), so I'm not sure what is causing this problem.

I read that Public Mobile changed their system a few months ago, could that be the cause of the issue?

[dabr]

@Eurotec   You should submit a ticket to customer support using the link in the post from @esjliv from Friday. 

[Eurotec]

Hi Esjiliv, I followed your instructions and I was able to have SMS from Europe for a couple of days, but now I am having the same issues (not being able to receive the SMS message). I have tried to reset it again as per your previous instructions, but I am not getting any results.  I did try the sim card on another cell phone (different make) and I have come to realize that there are a lot of people with the same issue since July. Could the change be from Canada or from outside of Canada. Do you know any other solution. Could it be the package I have which is "unlimited international texting".  Thank you for your great help.

[softech]

@Eurotec Are you expecting sms from European friends or system text like 2FA text from European banks?  Most system generated text might not work , its some system limitations on the sender side instead of the receiving ends.  So, most the time it's not an issue with PM

[Eurotec]

I am a longtime user.

[Eurotec]

Yes. I am a longtime user.

[Eurotec]

Yes. Yes. I am a longtime user.

[esjliv · Accepted solution]

Are all other texting in/out working okay @Eurotec ?

If so, there should be no reason why the europe ones are having issues.

If you cannot try your sim card into another phone...this would be a good test to see if this is a phone issus, the try doing a Reset Network Settings.

This operation will reset your Wi-Fi, mobile data network, and Bluetooth settings. It will not change any other settings on your phone or delete any data. Go to Settings > System & updates > Reset, touch Reset network settings, then follow the onscreen instructions to reset network settings.

If you did try your sim into another phone and still having the same issue (and you were able to receive these texts before) as CSA about this.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@Eurotec 

let tried this,

• turn off device and turn back on,
• here link how to Reset Network Settings   and check  APN settings
• go to your text app clear cache/clear data,
• updated version of Messages app,
• if outgoing texts messages from specific contacts

Delete the contact and Verify that their phone number is correct,
add it again.

• who send to you from other country just let know to check the code and add  +1  in front of area code

• if sending MMS messages ensure your have a data mobile connection is on,
• check your software ios update date, and rebooting device. i hope that will be works.

[esjliv]

@Eurotec  - you started a thread already here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Cant-recive-SMS-from-Europe/td-p/869761

I know you may have not received an answer yet, but it may help to keep the same issue all in one place. 🙂

[hairbag1]

Perhaps the sender in Europe has a restricted texting plan. Are you certain he is able to send to you in Canada ?

[Eurotec]

I have read somewhere that the mobile system has changed to 4G recently in July. I am an old customer and did not change my phone or settings. The phone is a Hauwei P20 Pro.

[esjliv]

@Eurotec  While you are in Canada you can receive texts from anywhere, from anyone that has the ability to text to you (with their plan).

Yes, July 13th had some updates to My Account, but that should not have affected your texting services.

Are you able to send to these Europe numbers without issue? What troubleshooting have you tried.

Have you restarted your phone recently, or tried your sim card into another phone to see if texts will go through then?

[NDesai]

@Eurotec Are they sending it to you correctly with your long distance code in front of your number? Are they able to receive any texts from you?

[Eurotec]

Yes and I am an old customer and did not change my phone or settings. The phone is a Hauwei P20 Pro.

[Meow]

Did you Ever receive SMS from Europe?

Do they dial correct number with all necessary country/area codes?

[Eurotec]

Why can't I receive SMS lately. I am a longtime user.

[Timer]

@Eurotec 

you don't recive any SMS from Europe.. and you are in canada right?

what your device brand and model.

[will13am]

@Eurotec , where did you read about a system change that affected texting?  The text service continues to allow sending and receiving text internationally when the phone is connected to the Public Mobile network.