Cant receive calls

[BrandonJ]

Ive just transferred my phone number over to the new SIM card. So far I can use data, send text, and make phone calls just fine but i cant receive calls . Also I have an Iphone XS Max can someone help me please 

[slusagm · Accepted solution]

.. and you cannot receive text (non iMessage text) as well?

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

[umnikke8]

Sounds like the number port didn't complete and you're using a different phone number. Best to contact customer support to get that resolved.

[hTideGnow]

hi @BrandonJ 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call