Cannot use bonus 2GB of data

[AnnMi]

I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got confirmation that it was added to my account. I can also see it under my profile and it says 0GB used. Why can't I use it? This is so frustrating.. 

[hairbag1]

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@AnnMi wrote:

Still not working... uh!

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If you're sure you rec;d the data already but it's not shown...maybe you've used it already. On the dashboard...Is there any mention of the 500 Minutes of Int'l calling ?

[CGO]

holiday gift so open in holidays. maybe Christmas morning?

[computergeek541]

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@CGO wrote:

the adds too new, needs warm-up. try after Dec.15

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This customer has already received the text messages about the bonus add-ons.  The December 15 date is unrelated to issues with the Self Serve account.

[CGO]

the adds too new, needs warm-up. try after Dec.15

[AnnMi]

Still not working... uh!

[hycm53 · Accepted solution]

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@AnnMi wrote:

I received a text a while ago about extra bonus of 2gb and 500 long distance. I've used up all my data included with my plan and wanted to start using the 2GB bonus but I am unable to activate that offer. I did reply to the text message YES2 and got confirmation that it was added to my account. I can also see it under my profile and it says 0GB used. Why can't I use it? This is so frustrating.. 

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Turn off the phone then reboot it again. If still doesn't work,  chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

[hairbag1]

[Quigley]

@AnnMi 

When in your account, try doing a refresh of the page using the little circular refresh button.  

See if that lets you use that bonus data.

Refresh then restart your phone.