Cannot update credit card information

[tracytrann]

Hello,

Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later."

I tried clearing cache, etc, but doesn't appear to be a browser issue.

Yes, I am using the correct credit card number, expiry date, CVV.

[Luddite]

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@37800606m wrote:

You may have already done this but I'm just going to say in case you haven't...

You need to remove your previous card before adding your new one and then it should all work

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@37800606m  FYI: currently only CSAs can remove a credit card. The best you can do without their help is turn off autopay.

[37800606m]

You may have already done this but I'm just going to say in case you haven't...

You need to remove your previous card before adding your new one and then it should all work

[Lehaha]

How about if turn off your phone and turn on again, sometimes this can fix lot of problems:)

[hTideGnow]

HI @tracytrann   clear cache should work

But since you tried and not good, please use Incognito/Private mode or try on another machine/phone 

[hairbag1]

Log in to your account using a different web browser...Firefox works here. Also, clear cache files and log in using incognito mode/

[softech]

@tracytrann   did you try Incognito mode or try on another browser?

But you might have already tried too many times.  Just want another 2 hours first, then using Incognito mode or other browser to try once more