Cannot select plan that i want when subscribing

[SS6]

Hi,

I want to subscribe for the 50gb 5g plan for 35$. Currently in the subscription/activation process the 10gb plan is selected and i cannot change it to the one i want. Spoke with the live chat support and they directed me here. I already bought a sim card based on advice from a preview person from chat. 

I am out so i really need to qctivate my sim so i can get home.

[SS6]

Hi,

Sorry for the delay, but my issue has been resolved by following suggestions in this thread.

So here's a recap of what I did. I proceeded with purchase of the 10GB plan (the one I did not what) and activated it (downloaded PM app, etc...). I messaged CS_Agent explaining the issue and requested to have the 50GB plan instead. CS changed the plan on their end and I only paid the difference between the two plans. Same was reflected almost immediately in the PM app.

Thanks again guys.

[SS6]

All right, will try that in a bit then. Will keep you guys posted thanks for the help

[slusagm]

in that case, you will need to ask PM change it for you.   message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[SS6]

I am a new customer and using the website. The 29$ plan got selected and i want to switch to 35$ before proceeding. But in the options that shows up after clicking change plan, the 35$ plan is not present

[hTideGnow]

hi @SS6 

so, your account is not fully setup yet, you can still change plan by asking support

 submit a ticket with CS Agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Handy1]

@SS6  So you can use the link in my first reply to bet support to help change it for you , or you could just activate on the 10GB plan and then immediately make plan change for next renewal to the $35 plan . If you can bet by on 10GB for the first 30 days 

[SS6]

Hey there, thanks for replying. I am not switching from esim to physical sim. I bought a physical sim which is still new and I have created an account on the PM website and in the process of puchasing/activating (with the new sim). However, the 10gb plan is the one currently selected, while i need the 50gb plan. And in the activation flow i am not able to switch and select the 50gb plan. So i cannot proceed, this is where i am stuck. 

[eddieO]

@SS6 you are a new customer? Are you trying to sign up through the PM app or from the website. As a new customer you should be seeing all options to subscribe to but please confirm.

[slusagm]

are you existing PM customers?  if you are, you wont be able to see all plans to change to 

what is your current plan? is it more expensive than the $35 ? if it is, do you see a $29 plan? some said you can change to $29 plan first using Change now, then you will see the $35 plan.  But even you see it, dont use change now again to change to $35 , just use change on renewal or you will pay twice on the same day

[Handy1 · Accepted solution]

@SS6  You need to download the PM app to activate the SIM card , or did you first start with eSIM and have now told to get physical SIM card ? If that’s the case you will need support to sim swap the number for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage