Cannot receive phonecalls and messages.

[Ying2010]

Hello,

I try to activate my new public mobile service. It has been more than 4 days that I cannot receive any

phone call and message. Can you help me on that?

[hTideGnow]

HI @Ying2010 

if your are porting the number into PM, can you check if your other carrier's sim card still functioning?  If it is, then the port is not completed, stuck port.  But  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Sansan]

Ok, click on the link I sent. It will go directly to public mobile staff. They will inform you of next steps. They will ask you for validation questions like name, phone number, etc.

But why can't you receive sms? Your account must be active to port. You would probably have to go back to them and ask them to approve it manually first. 

If it's a home phone, no sms will be sent. It will be automatically done after a few days.

[Ying2010]

I cannot receive any SMS.  That is why I cannot confirm the port. What I need to do next?

[Handy1]

@Ying2010  Have you tried rebooting the phone ? Did you port a number over ? If so did you leave old providers SIM card in the phone to reply YES to the confirmation text to port ?

[Sansan · Accepted solution]

Hi, did you port your number from another carrier? If so did you reply to the SMS to confirm the port?

If you had another carrier is that SIM still active?

You will need to contact Public Mobile directly for assistance. 

Click on theink below to send them a message and provide the details.  They will reply via same message to your inbox.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437