Cannot complete phone number transfer from virgin

[MaddieC12]

Hi!  I’m having trouble completing the transaction to port my number from virgin.  I cannot cancel the transaction and start over.  I’m stuck on the last page and says I need to contact support.  So here I am lol.  It needs to be reset or looked at by an agent.

Thanks Maddie 

[computergeek541]

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@hTideGnow wrote:

HI @MaddieC12 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

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From the frist message of this thread, activation was never completed.  In the this type of situaiton, the porting team should not be contacted.

[hTideGnow]

HI @MaddieC12 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Handy1]

@MaddieC12  Use this link to support to help assist  you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437