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01-29-2023 01:04 PM
I cancelled my account and every month I still get charged. I no longer have an account so cannot sign in to cancel it AGAIN. I feel caught in a bad situation and need to speak ( live chat) w a moderator. @Moderator
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01-29-2023 01:46 PM
Hmmm, if you ported out then your account will be closed and payment should have stopped.
Did you port out before your renewal date or after the renewal date?
I would highly recommend that you contact a CS_Agent (Moderator) by private message on the envelope icon above to have them straighten it out for you and request a refund if you ported out before your renewal date.
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01-29-2023 01:15 PM
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01-29-2023 01:13 PM
hi @susanday moderator is
@CS_Agent , not the one you tag
please open ticket with support using message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-29-2023 01:11 PM
I ported my number to another provider
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01-29-2023 01:10 PM - edited 01-29-2023 01:12 PM
How did you cancel, @susanday ?
There is no option to cancel service.
You either remove the source of payment or port your number to another provider.
If you did indeed ‘cancel’, and are being charged for services you’re not receiving, do a chargeback with your credit card provider IF public mobile will not refund them.
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01-29-2023 01:05 PM
There is NO live chat nor phone number to talk to live person.
While in Community, contact agent and explain situation.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
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01-29-2023 01:05 PM
@susanday Get support open ticket
Getting support / submit ticket
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here
Or while your already here and logged in the community
- you can send a private message to our CS_Agents by clicking here.