Cancel the service

[Maitrikaswala]

So never started the service trying to figure it out never worked but payments are cutting off. Want to cancel the service and refund.

[CSA_PM]

Hello @ Maitrikaswala,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Maitrikaswala 

did you just subscribe?  PM is a prepaid provider and usually do not provide refund.  They will only issue refund if the account wasn't setup completely

Try working with support agent and see how much they can help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech]

@Maitrikaswala 

please try to work with PM agent to get the issue resolved.  

I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage