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No service new user

HATETECH
Great Neighbour / Super Voisin

Unregistered sim  - can't connect to Network

This has been a long road porting my number from Telus to Public (Telus).  Finally after an hour and a half on the phone with Telus my service was cut off and I popped my App registered Public sim card into my phone. 

No Service  Unregistered SIM

Opened ticket, they've reset the SIM, still no service.  Followed every instruction to a T...still no service.

What else should I be trying?

3 REPLIES 3

HATETECH
Great Neighbour / Super Voisin

Not sure if they did anything but I tried everything again one more time before admiting defeat....I now have service.  Cheers to all

CSA_PM
Customer Support Agent

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

softech
Oracle
Oracle

@HATETECH 

could be just a sim card provisioning issue, easy fix for PM support
I have escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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