09-12-2025
09:25 AM
- last edited on
09-12-2025
12:53 PM
by
computergeek541
Unregistered sim - can't connect to Network
This has been a long road porting my number from Telus to Public (Telus). Finally after an hour and a half on the phone with Telus my service was cut off and I popped my App registered Public sim card into my phone.
No Service Unregistered SIM
Opened ticket, they've reset the SIM, still no service. Followed every instruction to a T...still no service.
What else should I be trying?
09-12-2025 09:50 AM
Not sure if they did anything but I tried everything again one more time before admiting defeat....I now have service. Cheers to all
09-12-2025 09:39 AM
Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.
09-12-2025 09:30 AM
could be just a sim card provisioning issue, easy fix for PM support
I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage