Hi, I subscribed to Public Mobile recently (still in "Processing", the physical SIM card hasn't been shipped yet). Now I want to unsubscribe and get the refund back, the thing is I can't do it myself pre-activation. Trying to reach out to the live chat option (for pre-activation customers, was pretty useless every time as no agent was there). Can you please recommend how I can do that?
I'm disappointed with the level of service in every possible way, was promised "Your SIM card is on its way and will be shipped within 2 business days." after the payment confirmation page. 4 business days have passed, no updates or anything. I'm moving to another province in a few days, and I really need help to resolve this matter as soon as possible since the timeline wasn't honored in the first place.
