@hTideGnow wrote:
hi @DaveLM709
See if PM support can still help., maybe they can help you to login his account and disable the Autopay , or maybe they can simply remove the card from the account for you.
If not, a quick way to "cancel" the account is to call your credit card and ask for a charge back then. With a Chargeback, the account would be immediately suspended and will be closed after 90 days
Sorry I'm late to this conversation. First, my condolences. Second, I understand there's an unwritten rule that once the @CSA_PM replies in a thread, us customers stop and walk away and allow her to do her thing. Lastly, the reason I wanted to interject, and this is in no disrespect to @hTideGnow as that would be something I'd suggest as well, I just wanted to say that if you yourself are a customer with Public Mobile and you pay your invoice with the same credit card, that can cause problems for you as well. So before you choose that option, make sure you are aware that moving forward for one full year you will have to pay your bill with vouchers and will not be able to use your credit card to pay for your account. If you both are on the same credit card, you want to for sure work with Public Mobile to resolve it and use the advice above as a last resort.
