Can't view plan details

[nickcorona]

"Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

Logging in and out doesn't work.

[softech]

@nickcorona   this has been an old thread.  you still have problem with checking My Account?

Since My Account has some cache issue, usually it is advised you click the Refresh button https://selfserve.publicmobile.ca/en/account/overview on on the section to want to confirm you are getting the correct info

For me, I rather use Incognito mode all the time to get the correct info without clicking the refresh button

[nickcorona]

I shouldn't have to use a different browser. I should be able to view my plan details on any browser...

[esjliv]

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@dannascimento wrote:

Tried on a different machine (was trying in the PC, now I tried on my phone, so definitely no cookies nor cache issue.) Thankfully it recognized my payment and my plan is no longer expired, but I still have the error when going to the plan details.

- Edit -

Now that my plan is working again I went off my wi-fi and used the LTE internet from my phone, same error. So the error is also not related to my own home internet.

---

@dannascimento 

IF you are talking about just the Plan Details area, this area can be strange and just not populate sometimes.

It will come back though.

This may be a case of just keep checking back.

[Anonymous]

@dannascimento 

can you provide a screenshot for your facing a error and block your person info,

[dannascimento]

Tried on a different machine (was trying in the PC, now I tried on my phone, so definitely no cookies nor cache issue.) Thankfully it recognized my payment and my plan is no longer expired, but I still have the error when going to the plan details.

- Edit -

Now that my plan is working again I went off my wi-fi and used the LTE internet from my phone, same error. So the error is also not related to my own home internet.

[Anonymous]

@dannascimento 

i do test the web is working 100%

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

[Koombassi]

@nickcorona @hairbag1 

I just tried mine. All working. 

[dannascimento]

I have the same problem, tried 3 different browsers. Worst is that on the front page it says my plan is expired and my phone is not working atm.

[softech]

@nickcorona  try different browsers (Chrome/Edge/Firefox).  Or try Incognito mode.   Or try on a different machine, try on your phone browser 

[Yummy]

Different browser might help. Not a cause for concern.

[hairbag1]

---

@nickcorona wrote:

"Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

Logging in and out doesn't work.

---

Give it a try in a few minutes...I just tried it and was successful.

[Anonymous]

@nickcorona 

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,