Can't sign on to my account

[t-p2133]

Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.

[Handy1]

@hTideGnow  Yes @LitlLdy  and I were on the app and website trying to help another poster figure out how to get new eSIM and her screen shows their  same screen . But option was there for me .and infact I’m in the app now also 

@hTideGnow  here’s the thread I’m referring too 

Site working Phone was stolen! I need a link to download E-Sim - Community

[hTideGnow]

hi @Handy1 you tried the app?

[Handy1]

I’m able to log into my account right now , nothing wrong with system , infact I was able to log int all last night too around 2am . System wasn’t down at all 

[hTideGnow]

hi @t-p2133 no need to worry, it is not password issue, just the system no available yet.  Wait another hour and it should be up again 

[Handy1]

@t-p2133  you can try forgot email / password option if that doesn’t help get support to help you gain access again 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437