04-27-2022 05:07 PM
I cannot view my current plan, view new plans, or change my plan. Please help. I would like to change my plan.
Thanks.
Solved! Go to Solution.
04-27-2022 06:41 PM
same problem here!!
What's worth is...my phone got 'expired' even when I am always on autopay with the same credit card.
04-27-2022 05:40 PM
@darlicious I blame cahce, and also blame PM 😂
But my limited computer knowledge taught me one thing, always try again, try a different browser.
Tell you a secret, I installed 5 different one 🤣
04-27-2022 05:27 PM - edited 04-27-2022 05:46 PM
Lol...timing. I guess it just got fixed.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-27-2022 05:24 PM
@darlicious oh, I was reading it as the page about plan changing page missing now showing the available plans, which happens a lot
04-27-2022 05:22 PM
You were right - edge was not working, but chrome worked! Thank you!
04-27-2022 05:17 PM
If no one else can get the plan options why would changing the browser or clearing the cache make any difference for the OP? I can't get these options either.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-27-2022 05:11 PM
see, another one
@felicia07 Best to try using another browser. The cache issue here is very problematic
04-27-2022 05:10 PM
@felicia07 Could be just a browser issue.
Try another browser (Chrome/Edge/Firefox) , or clear cache then close and relaunch the browser, or try using Icognito mode or try on another machine
04-27-2022 05:10 PM
It's like that for everyone. Try again later. I suspect that's because $10 plan holders are about to see their plan cost rise to $13.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #