Can't see/change plans

[felicia07]

I cannot view my current plan, view new plans, or change my plan. Please help. I would like to change my plan.

Thanks.

[ChloeChen]

same problem here!!

What's worth is...my phone got 'expired' even when I am always on autopay with the same credit card.

[Community_QA]

@darlicious  I blame cahce, and also blame PM  😂

But my limited computer knowledge taught me one thing, always try again, try a different browser. 

Tell you a secret, I installed 5 different one 🤣

[darlicious]

@softech 

Lol...timing. I guess it just got fixed.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[softech]

@darlicious  oh, I was reading it as the page about plan changing page missing now showing the available plans, which happens a lot

[felicia07]

You were right - edge was not working, but chrome worked! Thank you!

[darlicious]

@Community_QA @softech 

If no one else can get the plan options why would changing the browser or clearing the cache make any difference for the OP? I can't get these options either.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[Community_QA]

see, another one

@felicia07  Best to try using another browser.  The cache issue here is very problematic

[softech · Accepted solution]

@felicia07   Could be just a browser issue.  

Try another browser (Chrome/Edge/Firefox) , or clear cache then close and relaunch the browser, or try using Icognito mode or try on another machine

[darlicious]

@felicia07 

It's like that for everyone. Try again later. I suspect that's because $10 plan holders are about to see their plan cost rise to $13.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #