Can’t remember email and pswd on acct!

[LeonaJB]

I need help!  I signed my daughter up for an account and used a different email and password than for my account and set it to automatic payment. Now my card has expired and I need to put the new expiry date on but I didn’t right her account info down (or I can’t find it) 🙁. I only have her telephone number. Is there a way of recovering it or should I just get a new account for her???

thanks!!! 

[Meow]

If account is in her name only she is supposed to contact agent. If she is minor you should be able to do that.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[esjliv]

@LeonaJB  - if you never created an account before for her, and the account is still ACTIVE, register for one here:

Public Mobile - Register

Then you can update the card under the Payment TAB, at the bottom, left corner.

[hTideGnow · Accepted solution]

HI @LeonaJB   if you are unable to reset via Forgot Password help there, open a ticket with PM Support and they can look it up and reset password for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437