Can't receive incoming texts from Roger's numbers

[Karenboren]

Spoiler

Spoiler

Recently ported over from Roger's a day ago and have not been able to receive text messages from any Roger's numbers since. I am able yo receive and send calls to Roger's and send messages but can't receive . It appears sensing and receiving to other providers like bell works. Anyone experience this ? I have tried to reboot, turn sim on and off, delete my contact history, nothing appears to work . Thx 

[SeanCochrane]

I am having the same issue.

Switched over Tuesday and has not resolved. Tried the SIM in multiple devices, tried a reset, and have powered down and take SIM out multiple times and still not recieving messages.

Also only getting mostly 4G in a 5G zone. Logged a ticket and was advised up to 72 business hours to address the issue. 

Will most likely be switching to a new provider by tomorrow. No cheap rate is worth this hassle.

[Karenboren]

Yes I tried network reset several times unfortunately did not work.  Tried a new esim as well . 

[Dunkman]

@Karenboren 

If not tried, reboot your phone. Maybe try a network reset of phone. Note this will erase any saved Wifi passwords. 

[Karenboren]

Hi yes I can receive calls to Roger's even and other carriers and I can message to and from other carries I can even send to Roger's only thing not working is receiving text from Roger's numbers.  Have tried eith 3 different Roger's users and none come through 

[hTideGnow]

@Karenboren 

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call