Can’t receive iMessage and calls after transferring numbers

[Eugene_Suh]

I can’t receive calls or iMessage after transferring my number from Lucky mobile. I can call people but I cannot receive calls. How can I fix this problem

[hTideGnow]

hi @Eugene_Suh 

so, did you reply the text from Lucky Mobile to approve the port?

and did you call the porting team to confirm if port is done? I will message you the phone number again if you missed that.  Please check your community inbox

[Eugene_Suh]

It has been almost two weeks since I transferred. 

[computergeek541]

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@Carolccc wrote:

Maybe your number is not porting in successfully. You may contact your previous mobile company make sure the account number and PIN number is correct. Then contact public mobile customer, ask them for port in help.

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When using an account number for number porting, account PIN should not be used.  Using multiple pieces of account infromation actually results in more instances of porting failture.

[Carolccc]

Maybe your number is not porting in successfully. You may contact your previous mobile company make sure the account number and PIN number is correct. Then contact public mobile customer, ask them for port in help.

[eddieO]

@Eugene_Suh how long has it been since you ported in your number? It can take 1 to 2 hours for the whole process to complete. Sometimes doing a phone reboot can help

*added:

If you want to reach out to a support agent you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)