Hello, I can’t seem to make outgoing calls today. I always get a message saying call failed. I’ve tried restarting the phone, resetting the APN, and switching to 3G already but none of them work. (Switching to 3G gets me a message that’s says the number is not in service).
i urgently need this fixed as I use my phone all day for work!
@BigDB APN is only for data and won't help for calls
Look like you could be be impacted by the recent VoLTE enablement.
Try this first, power down the phone for 5 mins and power up again and test
If that still does not work, you might want to try to check if you have a VoLTE option under Connection->Mobile Data, enable it and test
or change the Preferred network type or Network mode to 3G only and see if incoming calls are working after
if still nothing work, open ticket with PM support and they can refresh your account and resolve the issue
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