Can’t make or receive calls

[Lfriesen]

I am unable to make or receive calls on my public mobile account.  Switched SIM card to new phone and still can’t make or receive calls.

[Lfriesen]

Account is fully paid and active

[Lfriesen]

Calling just stopped randomly.  Texting stopped for a while but started again with new phone but calling still not working.

[Lfriesen]

Did all these things, can text and account is active but cannot make or receive calls.

[Logan2021]

In addition to the suggestions above, I would also confirm my payment details through the online portal.

[hairbag1]

Have you only recently ported your number to PM from old network ?

[darlicious]

@Lfriesen 

Are you.....

• A new or existing customer?
• What is your plan?
• Did you just renew?
• Did you change plans?
• Where are you located?
• Are you on the points program or the $$ rewards program? (*See below)

Have you tried.....

• Toggling airplane mode on/off?
• Switching to the 3G network only in your settings?
• Calling your phone from another one?
• Checking for service outages in your area?
• Checking your 3G network signal strength? (**See below)
• Resetting your network settings?

*If you are on the points program log into your self serve account. Go to your profile page. Report your phone as lost/stolen by suspending your service.  Log out/in. Resume your service via lost/stolen. Log out. Reboot. Try a test call.

**To check your 3G network signal strength ensure you are using 3G only network. Go to About Phone in your settings. Click on Sim status. Check signal strength. Below -100dBm is poor. Below -110dBm is almost unusable. Below -120dBm is not usable.

[NDesai]

@Lfriesen Did you recently activate or your existing line randomly stopped making or receiving calls? How about other services like Texting or Data? Are they working? Do you get Public Mobile signal at all? Login to your self-serve account to verify account status is okay. 

[JK8]

@Lfriesen 

Try rebooting, resetting network settings or reinstalling sim card. Does texting work? What does your self service account say, Active?