Can't log in to my account

[Mountainmaxman]

Hey guys, any one else getting a blank white screen when trying to access 'my account' ? everything else seems to work ok. I even got my girlfriend to try on her account in the next city and the same thing.

[Jb456]

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@Mommaj wrote:

Just got it activated! Thank you for all your help! What worked??? Well going on an incognito browser and waiting 50 mins to try again! Glad that’s over with!! Thank you thank you!!

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Thats great however not over just yet.

Test

Calls in/ calls out

Text in / text out

MMS text

Internet.

@Mommaj 

[Mommaj]

Just got it activated! Thank you for all your help! What worked??? Well going on an incognito browser and waiting 50 mins to try again! Glad that’s over with!! Thank you thank you!!

[Anonymous]

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@DinoFlint wrote:

It was solved hours ago ....

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@Jb456 wrote:

@Mommaj  any luck yet?

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Whoa. Just got here and already calling out regulars. Oftentimes, new customers to the forum will tack on to an ongoing thread and add their own problem. This is one of those.

[Jb456]

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@Mommaj wrote:

I feel like I’ve tried a thousand times and now it’s saying my SIM is invalid 

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@DinoFlint  How was her issue solved hours ago??? When 57 minutes ago she said she is getting "invalid sim"

[DinoFlint]

It was solved hours ago ....

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@Jb456 wrote:

@Mommaj  any luck yet?

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[Jb456]

@Mommaj  any luck yet?

[Jb456]

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@Mommaj wrote:

I feel like I’ve tried a thousand times and now it’s saying my SIM is invalid 

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System is iffy even if you hit the back button..

First check if your credit card was charged. If it was.. put sim in it may have activated...try and see if anything worked.

If you were not charged...system locks sim for 50 minutes...so clear history/cookie cache ...wait an hour ...open fresh browser and try in incognito mode

[Mommaj]

I feel like I’ve tried a thousand times and now it’s saying my SIM is invalid 

[DinoFlint]

That's the spirit :]

Spread the word :]

[ChuckYeah]

I did them manually, @DinoFlint. Lots of old ones I never use and a few I only need occasionally. Down to the ones I use often now.

[Jb456]

@Mommaj 

See it's Greyed out it's not as dark as the other sections.. leave it blank.

[zblackma]

Register your sim with a temporary number. And then port your number over from within "my account"

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@Mommaj wrote:

It’s a required field. Errror message is online activation/phone number/loaderrormessage

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[Mommaj]

It’s a required field. Errror message is online activation/phone number/loaderrormessage

[zblackma]

Is it greyed out? then ignore it. Also, leave the cc apt field blank. If you need to add an apt #. put it in the street address field apt#-Street address.

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@Mommaj wrote:

Back on page now but won’t accept my alternate phone number for the old service provider information. It’s a required field. Any suggestions 

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[Mommaj]

After I put in alternate phone number it comes up....Alternate phone number Regex help

[Mommaj]

Back on page now but won’t accept my alternate phone number for the old service provider information. It’s a required field. Any suggestions 

[DinoFlint]

You probably need like 1/5 of those, so WRITE them down before you clean them

[ChuckYeah]

Never noticed that. Probably have never cleared those. I'll check into that now. Thanks, @DinoFlint .

[DinoFlint]

Holly Molly you have 300 passwords in browser cache, that is a disaster waiting to happen

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@ChuckYeah wrote:

@Mountainmaxman, @Mommaj, It could have just been timing, but I did an advanced Browser data clear from day one and got the desired result (in Chrome). Here's the options I checked:

I had the proper screen before, of course, but when I did this and reopened the window, I was back to normal. Give it a try if you like!

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[Jb456]

@Mommaj  Try now. ITS BACK UP!!

[Jb456]

ITS BACK UP!!

[DinoFlint]

I think that you are right, the servers could not handle the last minute buyers

The solution is simple, extend the offer so everybody will fit in :]

[gblackma]

@Mommaj try contacting a moderator . Supply them with the SIM number and plan you are trying to activate. So, there is a record of it with them. Explain what happened . It's not your fault that you can't activate it. You should still qualify for the Lunar promotion . 

To contact a moderator . Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket ) 

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@Mommaj wrote:

Didn’t get to that point yet. I just had given my number I wanted to use 

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[ChuckYeah]

@Mountainmaxman, @Mommaj, It could have just been timing, but I did an advanced Browser data clear from day one and got the desired result (in Chrome). Here's the options I checked:

I had the proper screen before, of course, but when I did this and reopened the window, I was back to normal. Give it a try if you like!

[Mommaj]

Didn’t get to that point yet. I just had given my number I wanted to use 

[gblackma]

@Mommaj Was your credit card charged ?

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@Mommaj wrote:

I was just in the middle of a new activation and it froze and asked me to go back to login. I need to finish activation to get promotion plan before it ends tonight.

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[ChuckYeah]

@Mommaj So I did the counter intuitive thing and now I have the same issue. I deleted my cache and cookies etc, and tried again, like we do when things aren't working...

However, in my case they WERE working and now they are NOT. If I have any success bringing it back, I'll let you know. I guess I shouldn't have cleared my cache, lol.

[wetcoaster]

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@DinoFlint wrote:

Telus / Public Mobile is supposed to be a good networking company

For sure they can manage an accounts site

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Logging into self serve works flawlessly out here on the west coast (3 different accounts over the past 20 minutes).

Clear your browser, try incognito mode, different browser, often giving it a bit of time  also helps.

[DinoFlint]

No kidding :]

However, when I start a new device or service I normally try to test anything that comes to mind.

Starting with a blank screen is not promissing

[gblackma]

Thanks for hexing the site @DinoFlint . 😉