Can't download data messages

[shereen_fisher]

Can't figure out how to download pictures ny contacts send me. 😐

[SD08]

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@shereen_fisher wrote:
I can't download or see the images. Much like if one had no data on their plans. Is there anything else I could try with the APN settings. My friend entered that all in manually. Unfortunately I don't understand any of that.

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@shereen_fisher

Here's a guide to setting APNs:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Also, you might find the first post here useful:

http://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-send-or-receive-MMS/m-p/141530/highl...

Sometimes it's easier just to create a new APN rather than edit an existing one.

[shereen_fisher]

Thank you for replying WearySky. I can't download or see the images. Much like if one had no data on their plans. Is there anything else I could try with the APN settings. My friend entered that all in manually. Unfortunately I don't understand any of that.

[WearySky · Accepted solution]

@shereen_fisher is the problem that you're not seeing the pictures at *all*, or that you can't save them to your phone?  If you're not seeing them at all, then chances are that you have something broken in your APN settings - either that or it could be an issue with the size of the images that people are trying to send you (I've seen that happen, where phones on different networks don't resize it small enough to send to a different network, etc).

[shereen_fisher]

Texting was the only way I ever sent or received messages. The default app on the phone should still work with data messaging regardless no? Frick 😑 thanks anyhow appreciate it.

[will13am]

@shereen_fisher, MMS is a terrible way to send pictures.  Your problem likely has to do with limitations of the messaging app installed on the phone.  Even if you could download the picture (typically long press on the picture to bring up options menu), it would be no better than thumbnail quality.  I suggest you have your contacts email pictures to you.  This method will not result in the size of the photo being severely cropped.  Anyway, there is nothing wrong at the Public Mobile end here. 

[shereen_fisher]

Data on and tried to check messaging options. So silly 😞

[mimmo]

is your data on? re your apn settings correct?  mms use data and have their own settings.

[shereen_fisher]

Thanks for the reply. It's ZenFone 3. I hold down to download and it just keeps trying to download the pic sent via text. Super frusturating. I was sure my public mobile plan had data messaging 😑

[CaNuCk07]

Are they being sent via text?  what type of phone are you using?

Either way android or apple both have options to download any media sent via text, usually holding down on the picture and selecting the optin.