Can't call after I transferred my number

[Alicia8]

I'm not able to make any calls after I transferred my phone number from Freedom to Public Mobile. Everything is working fine except I can't call anyone. 

Can I get help on this? 

[softech]

@Alicia8 

likely tomorrow morning, but the sometimes reply late at night too, so monitory your community inbox.  Message them again if you don't hear anything at noon 

[Handy1]

@Alicia8  not till tomorrow now most likely hours 9am-10pm EST but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Alicia8]

I sent them a message. When will they reply? 

[Alicia8]

I tried the above and I'm still not able to make any calls. 

I'm using an eSIM card from Public Mobile. 

My old SIM is from Freedom and they have deactivated my account. 

I clicked on the link to open a ticket with support and the link didn't work.

[Alicia8]

I'm using an eSIM card from Public Mobile. 

My old SIM is from Freedom and they disconnected my account. 

I believe I took out my old SIM card too quickly. 

[softech]

---

@Alicia8 wrote:

I'm using a e PM SIM card and yes I can't make any calls. 

It can receive calls but it says No Caller ID for incoming calls. My data works. 

---

@Alicia8 

try what I suggested above

Also, try your sim in another phone if possible

and open ticket with support if that does not help

[Handy1]

@Alicia8  Can you try the SIM card in another phone to test 

[Alicia8]

I'm using a e PM SIM card and yes I can't make any calls. 

It can receive calls but it says No Caller ID for incoming calls. My data works. 

[Alicia8]

I rebooted the phone. Incoming calls work. 

[softech]

@Alicia8 

your PM sim card cannot make calls?

can it receive calls?  does data work?

try to reseat the sim card with a reboot.  Power off the phone first, then take the sim card out for a minute, put it back and power up

Also, click Reset All networks and see if it helps

You can also test by changing the network mode to 3G only

if issue persists, please open ticket with PM support and ask them to reprovision the sim/account:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Alicia8  Have you rebooted the phone or tried reset network settings ? Do incomming call work ?