Can’t call PEI.

[CWG1]

Unable to call Subcriber in PEI.

[CWG1]

Trouble is Telus routing.

[CWG1]

I have unlimited Canada calling. Added a 1. Telus routing issue.

[hTideGnow]

HI @CWG1 

can you call other 902 number? try it, google some business with 902 area code and "order a pizza" 🙂

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437                     

[CWG1]

I can call and text. Trouble is a Routing issue with Telus.

[CWG1]

902 Area Code from 705.

[HALIMACS]

do all your other services, work, texting and data? Can you call anyone else?

You could ask the person in PEI to call you first, and then once their contact appears on your screen, redial them back to see if the call then goes through

you could request that the person calls you first thus populating your phone with a record of the call. Then call back that number showing on your call history.

try that and let us know if it works, please

[hTideGnow]

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@CWG1 wrote:

Yes. Call routing says I am calling USA.

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HI @CWG1 

maybe your account is suspended? 

please use Incognito/private/secret mode on your browser to login My Account to confirm your account status

And if your account is active, what area code are you trying to call?

[Handy1]

@CWG1  Do you live near the border by any chance ? Try manually selecting Public mobile network . See if they helps you can also just try rebooting the phone or reset network settings also 

[hTideGnow]

hi @CWG1 

how you make the call? you were ever able to make the call to PEI?

do you have a Canada-wide calling plan? or just a Provincial call plan which offered briefly beofre 

Try to reboot the phone first, and then call by putting a 1 in front  of the 10 digits

[CWG1]

Yes. Call routing says I am calling USA.

[Handy1]

@CWG1  Are you putting 1 infront of the contact