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Skipper3
Great Neighbour / Super Voisin
  • I am unable to call from my cell
  • I can receive calls and text
3 REPLIES 3

hairbag1
Mayor / Maire

@Skipper3 

coupla questions....are you a new Public Mobile customer who recently ported your number in to your new account ? If you're a legacy customer, what plan do you subscribe to ?

Neil11
Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If you are having a difficult time, then you can private message CSA:

 

Send a private message to CSA through the following link :

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Skipper3 

we are just customers here, so don't post your email here.  Go back to your post  , click the down arrow on top right and Edit Message and remove the email from the title

and your problem, try reboot phone and reset network settings.  

Also, are you in one of those older plan with limited number of outbound minutes? maybe all used up?

 

 

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