Can't add new phone number to Eversafe. Says already in use.

[randomusername1]

"An existing EverSafe ID already exists with this phone number."

How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe? 

[hTideGnow]

hi @randomusername1 

you want to use another number to receive Eversafe 2Fa on your family account?

each number can only associated with 1 account.  So, if what was what you were doing, you can't.  But you can use email to receive 2FA code, hope this helps

[eddieO]

@randomusername1, definitely sounds off, you should contact a CS agent to see what this means and have them straighten it out. To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)