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Can't add new phone number to Eversafe. Says already in use.

randomusername1
Great Neighbour / Super Voisin

"An existing EverSafe ID already exists with this phone number."

How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe? 


2 REPLIES 2

hTideGnow
Mayor / Maire

hi @randomusername1 

you want to use another number to receive Eversafe 2Fa on your family account?

each number can only associated with 1 account.  So, if what was what you were doing, you can't.  But you can use email to receive 2FA code, hope this helps

eddieO
Town Hero / Héro de la Ville

@randomusername1, definitely sounds off, you should contact a CS agent to see what this means and have them straighten it out. To open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Need Help? Let's chat.