11-25-2024 04:59 PM - last edited on 11-25-2024 10:34 PM by Dunkman
Today, I applied to transfer my number from Rogers to PM. However, before receiving the transfer-out confirmation SMS from Rogers, I had already deleted the Rogers eSIM. I called Rogers, and they informed me that the transfer has been successfully processed manually, so I no longer need to reply to the confirmation SMS. However, they mentioned that PM needs to re-initiate the number transfer request. Could you please advise me on how to get PM to re-initiate the number transfer request?
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3 weeks ago
I did the same thing for myself and girlfriend
11-25-2024 05:20 PM
Thank you so much for your help
11-25-2024 05:18 PM
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed