Can't access account after porting out to Koodo

[Knarbo101]

Trying to confirm pre-auth payment has been deleted for account after porting out to Koodo but can't access account to login on main page

[hTideGnow · Accepted solution]

HI @Knarbo101 

since your number was ported and account was closed, the autopay would not be triggered again.  But you can also ask support agent for their official answer.  Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Knarbo101 

this is normal.  Once number is ported, account would then be closed, and you won't be alee to access it anymore.  Your pre-authorization payment would be cancelled.  But if you like, you can ask PM support to confirm.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there