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01-19-2025 11:56 AM
Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back next month to my original Canada only plan... but when my account shows the possible plans, the 23 or 25 per month options aren't available. Thanks.
Solved! Go to Solution.
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3 weeks ago
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01-19-2025 06:03 PM
Oh, so some customers are more special than others?! Not very Fair, is it!
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01-19-2025 05:54 PM
@willq wrote:It seems thatPM only allows you to upgrade subscriptions, no downgrades.
That isn't correct. Plan price downgrades are still available to many customers, but not all customers. Each customers will need to check the individual account to see which plans are avaialble.
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01-19-2025 03:31 PM
It seems that PM only allows you to upgrade subscriptions, no downgrades. This sucks!
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01-19-2025 02:26 PM
Who knew they would pull such a lousy trick. Will be looking into other providers. Thanks for the message.
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01-19-2025 02:03 PM
Unfortunately, there are a tons of posting about this problem. You should have checked on this Community first before switching plans.
Lots of knowledge here from members on this Community.
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01-19-2025 01:57 PM
Well, that's a lousy trick. That should've been made clear before I made the switch. Thanks for the info.
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01-19-2025 12:09 PM - edited 01-19-2025 12:10 PM
Lower plans then what customers currently have are not available to them anymore. You can upgrade only.
There might be cases where customer can see and downgrade to lower plan when logging in but I have not heard of such case yet.
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01-19-2025 12:05 PM
this is not unusual, PM system only gives you some choices to plan and not all. They are doing this for couple months already. But do you see a $29 plan? maybe change to that
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