Can I recall the Points redemption?

[Billslam]

Hi, Can I recall the Points redemption? I have place the wrong products.

[hTideGnow]

HI @Billslam   Point redemption could be final  😞

But try to ask CS agnet and see if they can do you a favour to reverse it (and what you picked and what you want instead?)

Please open ticket with CS agent  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Billslam  You need to ask support for this if it’s possible 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[cellphoneuser1]

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@Billslam wrote:

Hi, Can I recall the Points redemption? I have place the wrong products.

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Usually no but ask a CSA if they are willing. Go here for help.  https://www.publicmobile.ca/en/on/get-help

[softech · Accepted solution]

@Billslam  Points redemption could be completed almost instantly. 

But I think you can still open ticket with PM support and ask  (please let us know the result)

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there